WHO WE ARE:
This web site is operated by or on behalf of Vela Nova GmbH (referred to as “Vela Nova”, “we”, “our” and “us”). Vela Nova’s contact address is:
Vela Nova GmbH
CH-6039 Root D4, Luzern
COLLECTING AND USING YOUR PERSONAL INFORMATION:
Vela Nova and its third-party vendors collect the personal information that you provide to us, as well as information automatically collected when you interact with this website, through cookies and analytics tracking tools, which help us evaluate the performance of our website, advertise on sites across the internet, show customized ads based on past visits to our website, and provide you with a better user experience.
Vela Nova may use your personal information that you provide to us in the process of establishing an account on our website in the following ways:
1. Obtain your name for purposes of communicating with you and identifying you as a user of the web site.
2. Verify your age as older than 13.
3. Verify your age as older than 18 or that you have obtained your parent’s or guardian’s permission to use the web site.
4. Send you a catalogue.
5. Send you communications upon your request or consent.
6. Allow you to participate in a promotion or other web site feature.
7. Customize and/or personalize your communications and shopping experience with Vela Nova.
8. Better respond to your customer concerns and complaints.
9. Keep you informed of Vela Nova’s upcoming product releases unless you otherwise opt out of such messages.
Vela Nova may use your personal information that you provide to us in the process of making a purchase in the following ways:
1. Confirm your use of a valid credit card (or other authorized methods of payment).
2. Process your payment via a credit card (or other authorized methods of payment).
3. Send you the products that you purchased.
To fulfill your product orders, we may also disclose your personal information to our affiliates, third party service providers or distributors.
Vela Nova and its third-party vendor s also gather non-descriptive, non-personal information about how many visitors use our website. Vela Nova does not collect any personal information about you in this instance but Vela Nova may collect information that a user has visited the website for statistical analysis of the public’s use of our website.
UNSUBSCRIBING, REMOVING OR MODIFYING YOUR INFORMATION:
Vela Nova appreciates that you may change your mind about our use of your personal information in the future. Vela Nova offers several ways you can inform us about your privacy preferences:
1. All email messages and newsletters will provide a description on how you can ask us to stop sending you messages and newsletters.
2. At any time, you can send us an email at the address provided below.
3. At any time, you can call our customer service number and request that you would like to change your marketing preferences.
4. To modify or delete entirely the information you have provided during registration, please login and update your profile.
Please note that if you have unsubscribed from our communications, you may still receive communications already in production until your request is fully processed. If you request that your registration information be deleted or if you unsubscribe from communications, we may maintain information about sales transactions or service inquiries for future service and record keeping purposes.
DO NOT TRACK DISCLOSURES:
DISCLOSURE AND SHARING YOUR PERSONAL INFORMATION:
PROTECTING YOUR INFORMATION:
Vela Nova engages the use of numerous technological security measures to preserve the security of your information, including without limitation, encryption technologies and authentication tools. Your personal information is contained behind secure networks and is only accessible to a limited number of persons who have a need to access your personal information for purposes of managing our website and providing you information as you have requested. All orders are placed through a secure server. Please be aware that no electronic data transmission over the internet can be 100% secure.
TRANSFERRING YOUR INFORMATION OVERSEAS:
If you are located outside of Switzerland, Vela Nova may transfer your information to Vela Nova’s affiliates, to other service providers or distributors outside of your country or territory. Vela Nova manages its website from the United States. Vela Nova acknowledges that the data protection laws and other laws of the United States may not be as comprehensive as those of your country or territory and Vela Nova will take steps to ensure that your privacy rights are respected.
We respect the privacy of children. Our website is not designed to attract an audience younger than 13. We do not knowingly collect personal information from children under 13. Please contact us using the contact details below if you believe we may have collected information from your child, and we will work to delete it.
YOUR CALIFORNIA PRIVACY RIGHTS:
Under California laws, California residents can request information from Vela Nova whether Vela Nova has disclosed a person’s personal information to any third parties for the third parties’ direct marketing purposes. Vela Nova will not sell or share your personal information with non- Vela Nova companies for their direct marketing purposes without your consent. California residents desiring to request further information about our compliance with these laws or have questions or concerns about our privacy practices and policies are welcome to contact us using the contact information below.
OBTAINING A COPY OF OR UPDATING YOUR PERSONAL INFORMATION:
You can contact Vela Nova at any time to obtain the personal information Vela Nova possesses about you, or modify any personal information Vela Nova retains that is incorrect. Please let us know what information you would like to receive from us, or what information is incorrect, and we will respond to you. Your request should include your name and proof of your identity.
QUESTIONS AND FEEDBACK:
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
NOTICE AND CONTACT INFORMATION:
For questions or concerns, please email us or contact us at:
Vela Nova GmbH
CH-6039 Root D4, Luzern
+41 (41) 455 27 55